Coordinates quote process, creates quotes in an expedited and efficient manner. May assist with planning and order entry from time to time.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
• Acknowledges request for quote from customer, creates customer quotes and facilitates order entry process in an expedited and efficient manner.
• Monitors and updates the Quote Log frequently. Follows up with customers when appropriate.
• Data entry and records maintenance.
• Facilitates adequate and frequent communication with Operations, Purchasing and Materials to achieve goals and ensure questions during the quoting process are resolved.
• Ensures quality and reliability of all customer data and incoming & outgoing assignments.
• Provides exceptional customer service to internal staff and team members
• Other duties as assigned such as interacting with customers on related issues, planning and order entry, CAPAs, and other documents as required.
• Excellent Excel skills required
• High School diploma or equivalent
• Previous experience in a customer service role
• Industry knowledge and/or experience preferred
• Solid documentation, organization, and record keeping abilities
• Demonstrates excellent customer service skills to internal staff, visitors and external customers
• Demonstrates flexibility in work assignments
• Ability to prioritize and handle multiple deadlines under pressure
• Effective communication skills, both written and oral in English
• Demonstrates team oriented mind set
• Flexible personality that can move between departments/job functions as needed
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Must be able to lift up to 15 lbs.
The intent of this position description is to provide a representative summary of the major duties and responsibilities performed by incumbents of the position. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.